FAQ

What ring size am I?

If you aren’t sure what your ring size is, this table should help you.

Shipping costs

All orders sent within the Benelux are sent free of charge. For deliveries to other countries, please select your jewelry, go to the shopping cart and fill out your address. We will calculate the shipping costs for you and you will see the costs in the overview. We ship from the Netherlands, Europe, taxes and duties may be due upon delivery.

Conditions of exchange

Orders can be exchanged within 14 days following delivery of your purchase. Items must be unworn, undamaged and complete to be exchanged. Gift vouchers cannot be exchanged or refunded in cash.

Personalised items
Personalised items, including the Design Your Own bars, are not eligible for exchange or return.

Step 1:

Email [email protected] with the following information:

  • Your order number (you can find this on your invoice)
  • Your name, address and contact details
  • The item you are returning and what you wish to exchange it for

Step 2:

Complete the returns form provided with your original delivery and send the item you wish to return, together with the returns form, within 14 days following receipt of the purchase to the address below:

TWYN B.V.
De Run 3122 18A
5503 LH Veldhoven
The Netherlands

E-mail: [email protected]

Step 3:

If you want to exchange the item you have purchased for another item, you can order the new item via our website. When placing a new order, please bear in mind that payment is required in advance.

Step 4:

You will receive a refund for the product once the latter has been received by us in good condition. Refunds will be processed as quickly as possible, within no more than 14 days following our receipt of the returned item. You will receive email notification from us once we have safely received your returned item. Returns are processed during workdays, between Monday and Friday.

Postage costs for exchanged items

Costs associated with returning items purchased are at the expense of the customer. We recommend using registered post or track & trace to ensure that the package reaches us safely. We cannot be held responsible for the loss of or damage to packages during shipment. Nor will we reimburse the purchase price for any packages that do not reach us. For this reason, we advise against returning any items in stamped envelopes, as these are not traceable or insured. If we have despatched the wrong item to you, we will bear the associated postage costs.

Conditions of return

Orders can be returned within 14 days following delivery of your purchase. Items must be unworn, undamaged and complete to be returned. Gift vouchers cannot be exchanged or refunded in cash.

Personalised items
Personalised items, including the Design Your Own bars, are not eligible for exchange or return.

Step 1:

Email [email protected] with the following information:

  • Your order number (you can find this on your invoice)
  • Your name, address and contact details
  • The item you are returning

Step 2:

Complete the returns form provided with your original delivery and send the item you wish to return, together with the returns form, within 14 days following receipt of the purchase to the address below:

TWYN B.V.
De Run 3122 18A
5503 LH Veldhoven
The Netherlands

E-mail: [email protected]

Step 3:
You will receive email notification from us once we have safely received your returned item. Returns are processed during workdays, between Monday and Friday. Refunds will be processed only once we have received the item in good condition. Refund takes place via the means by which initial payment was completed.

 

Refunds will be processed as quickly as possible, within no more than 14 days following our receipt of the returned item.

Postage costs for exchanged items

Costs associated with returning items purchased are at the expense of the customer. We recommend using registered post or track & trace to ensure that the package reaches us safely. We cannot be held responsible for the loss of or damage to packages during shipment. Nor will we reimburse the purchase price for any packages that do not reach us. For this reason, we advise against returning any items in stamped envelopes, as these are not traceable or insured. If we have despatched the wrong item to you, we will bear the associated postage costs.

Payment options

We make use of the Mollie online payment system. This system permits payment via IDEAL, credit card, Mister Cash, Sofort Banking and Belfius Direct Net.

Delivery times

Orders placed on workdays before 4pm are send within 1 to 3 working days on average*, provided the item is in stock.

*Exceptional delivery times:

Delivery times of personalised items vary between 5 to 10 working days on average.

Extended delivery times apply on all delivery options during busy periods – for example, around Christmas.

Can I change or cancel my order?

We do our best to deliver orders as swiftly as possible. If you place your order before 4pm on a workday, we will generally despatch your item on the same day (with the exception of personalised items). This time frame does not generally allow for changes or cancellations to orders.

If you would like to ask about the possibility of changing or cancelling an order, please contact us as soon as possible using the contact form on the website.

If it is not possible to change or cancel an order, you will still have the option of returning it to us (except in the case of personalised items). Please consult our conditions of return for more information.

Conditions of guarantee

A six-month guarantee applies to the plating on necklaces, bracelets, bars and rings. Damaged (relating to improper use or resulting from wear) and broken necklaces are not covered by this guarantee.

If you purchased your item via our online store, please email us a photo of your invoice together with a photo of the product to: [email protected] We will then process your request and determine whether or not the complaint is covered by the guarantee. Guarantee requests on items for which no original proof of purchase is provided cannot be accepted.

If you purchased your product from an official Take What You Need by Mi Moneda dealer, take your product and purchase receipt along to the shop where you made your purchase. The dealer will process your request and determine whether or not your complaint is covered by the guarantee. Guarantee requests on items for which no original proof of purchase is provided cannot be accepted.

Magnets
Our interchangeable jewellery pieces include magnets. Keep magnets away from cardiac pacemakers. Persons with cardiac pacemakers or other devices implanted in their bodies should seek a cardiac specialist’s medical opinion before coming into contact with magnets.

Tips:

  • Be careful with the use of creams, lotions, perfumes, medicines and other chemicals as these can affect the pH level of your skin, which could result in the discoloration of your jewelry.
  • Handle your jewelry with care; do not swim, shower, exercise, etc. while wearing your jewelry.
  • Keep away from children.

Complaints

If you have a complaint regarding your purchase, please initially consult our conditions of guarantee.

To submit a complaint, please email: [email protected] and we will handle your complaint accordingly.

Contact

You can contact us using the contact form

Ordering from abroad

It is currently only possible to place orders from within the Netherlands, Belgium, Germany, Luxembourg, Ireland and the UK. Unfortunately, it is not yet possible to place orders from any other countries.

Personalised orders

There are two possible ways of placing a personalised Design Your Own Bar order via our website:

1) Select a typeface and enter the text/characters in the designated box. You will then see an example of your personalised bar appear.

2) Upload your own design to the website.

If it is not technically possible for us to re-create your design, we will be in touch to inform you of this and endeavour to find a solution together. To guarantee the best possible design outcome, we recommend you use one of our templates. Take a photo of the template in daylight or under adequate light, and upload it with your order.

Personalised items must be paid for in full in advance and cannot be returned or exchanged.

By sending in a design, all intellectual property rights will be transferred to All Round IP B.V.

We reserve the right to refuse personalized orders without stating reasons. Possible reasons may be:

  • Violation or infringement of third-party rights
  • A suspicion of infringement of third-party copyrights or intellectual property rights
  • The invoking of negative associations by the contents of the orders, e.g. pornographic purposes, blasphemy, extremist political views, harassment, explicit violence, racism, etc.

When submitting your own design, you guarantee that the design is not subject to any third-party rights. Infringements, if any, of intellectual property rights such as trademarks, copyrights, personality rights or trade name rights will in such event be entirely at your own expense. When placing an order, you also ensure that the individualization of your product does not infringe any other third-party rights either. When placing the order, you hold harmless and indemnify TWYN B.V. all and any third-party losses, liabilities, claims and entitlements on account of infringement of such third-party rights. You will reimburse TWYN B.V.  for all and any ensuing costs incurred for their defense as well as for any other damage.